PTG Customer Care, the cross company division within the Precision Technologies Group of Milnrow, Lancashire that deals with all post delivery requirements for Holroyd, Crawford Swift and Binns and Berry machines, has developed a solution for customers finding it difficult to source replacement parts for machines with CNC controls over 10 years old by offering a state of the art new CNC control upgrade.
By definition, the unthinkable is something none of us wants to think about. And, in this case, the unthinkable for PTG’s customers consists of the nightmare situation of production literally grinding to a halt with the resultant missed deadlines and lost business. It really doesn’t bear thinking about. Which, as PTG Customer Care points out, is precisely why it’s important to think about it. The fact is, while the company’s highly efficient Customer Care division will always aim to achieve the fastest possible turnaround time in supplying replacement parts in the event of a breakdown, with the ever quickening pace of technological progress, older technologies are naturally becoming obsolete more quickly than ever.
A proactive approach In the event of the machine breaking down and parts being unavailable, therefore, customers really would have been facing the doomsday scenario of having a machine sitting idle for six months or more awaiting a totally new CNC system while customers drifted away. Fortunately, PTG Customer Care believes in taking a proactive, rather than reactive, approach in anticipating problems before they arise rather than merely trying to deal with them when they do. That’s why it has recently introduced a CNC control upgrade harnessing the very latest industry electrics and CNC software with user-friendly controls and remote diagnostics to prevent those sleepless nights and put customers firmly back in control.
You deserve precision Incorporating the world-class brands of Holroyd, Binns & Berry, Crawford Swift, PTG Heavy Industries and Precision Components, The Precision Technologies Group has established itself at the forefront of high precision machine tool design, build and supply. The PTG range includes grinding machines for rotor, thread and gear operations, rotor milling machines and lathes producing ultra precision components to serve a wide range of industries from aerospace, medical and mould tool & die to marine, power generation, oil, gas, steel and high end automotive.
For more information about PTG Customer Care please contact: Alan Mead - General Manager [email protected] Tel. +44 (0) 1706 526 590 Fax. +44 (0) 1706 353 350 www.holroyd.com
